This FAQ page has answers to the most common questions about how to build credit fast with First Progress, such as “What is a secured credit card?” and how to apply. Here you'll find links to information about the program's APRs, fees, and other terms, along with answers to questions about the application process and how the program works to help our cardholders establish credit history with all three of the major credit bureaus. If you've experienced difficulty finding credit because of a poor or inadequate credit score, First Progress can help. Our Secured Platinum Mastercard® Credit Card was designed to help individuals with credit issues or inadequate credit history to establish a better future.
If you don't find the answers to your questions here on our FAQ page, you can always contact us! Be sure to visit our "About the Program" page as well.
What does the card cost and what is the APR?
First Progress currently offers three different Platinum MasterCard Secured Credit Card options. If you qualify for one of these three cards you would also qualify for either of the other two. To compare the APR and Annual Fee information for all three card offers, please Click Here.
What is the difference between a secured card and prepaid or debit card programs?
Prepaid and debit cards are available to consumers with poor or inadequate credit scores,
but these products generally do not offer credit and do not report to the major consumer
credit bureaus. Some prepaid and debit card programs carry monthly membership fees or
carry a charge for reloading funds to the card.
A secured card is a real credit card that extends credit based on a security deposit provided by the cardholder rather than relying on the applicant’s credit history. Aside from the security deposit requirement, a secured card works just like any major (Visa®, MasterCard® or American Express®) bankcard. The cardholder can revolve a balance by paying only the minimum monthly payment, or avoid finance charges by paying the balance in full each month. Activity on the First Progress Platinum Secured MasterCard® Credit Card is reported monthly to all three major credit bureaus to help speed the accumulation of new credit history in the cardholder’s credit files.
What is Expedited Processing?
We offer an optional Expedited Processing Service for $19.95. With the Expedited Processing Service your secured credit card will be processed up to 7 days faster and is only available if you use a debit or prepaid card to fund your security deposit. The $19.95 will be applied to your debit or prepaid card account along with the security deposit amount selected to fund your secured credit card.
Who is this card designed to serve?
The First Progress Secured Credit Card has been designed for customers who may have had credit issues in the past and need to re-build credit or who are just starting out and need to build new credit. We seek to serve the broadest possible set of applicants, especially individuals who are seeking to improve their credit going forward.
Does First Progress report activity on the card account to the credit bureaus?
Yes! In order to help our customers advance the accumulation of new information in their credit file, we report all usage and payment activity to all three national credit bureaus every month. NOTE: poor payment performance will negatively impact credit history.
Does it say “Secured” on the card?
No, the card face carries the words “Platinum”, “First Progress”, and “MasterCard”, and will be embossed with your name.
Can I apply over the phone?
No, not at this time. In order to focus our call center resources on the needs of existing cardholders during the present situation, we are temporarily asking that new applicants use our secure online application. Cardholders may continue to reach Customer Service using the number on the back of each card.
Can I apply over the web?
Yes! Just click on the "How to Apply" page to get started! The First Progress secured card program is available to residents of a U.S. state; however, at present, it is not available in Arkansas, Iowa, New York, or Wisconsin.
I sent in an application. How long will it take to receive a response?
Our goal is to process applications in three weeks or less. If it has been longer than 3 weeks, and you have received no response from us, please contact us.
How do I contact First Progress if I have additional questions?
Our contact information is listed on the Contact Us page, and can also be accessed by clicking here.
If I close my account, how will I receive a refund of my security deposit?
We will automatically credit your account for the amount of the security deposit in full when you close your account. If a credit balance remains after any outstanding charges, a credit balance refund check will be a mailed to your address of record within 10 weeks. If you wish to receive your credit balance refund check on an expedited basis after closing an account, please request this by writing us at First Progress Credit Balance Refund Requests, PO Box 9053, Johnson City, TN 37615-9053. We will issue a credit balance refund check within 7 business days upon receipt of such a request.